All positionsSalesforce B2B Support Specialist
Are you a problem solver with a passion for customer support and technology? Do you want to work with some of the world’s most recognized brands and grow your skills in a fast-moving industry? C4 Nexus is looking for a Salesforce B2B Support Specialist to join our team and take the next step in their career within the rapidly evolving world of e-commerce.
Why Join C4 Nexus?
- Learn how global brands and retailers apply the latest technology to generate billions in online revenue.
- Gain hands-on experience in Salesforce B2B support, working on real-world projects.
- Collaborate with some of the most experienced e-commerce tech experts in Bulgaria.
- Enjoy a flexible work environment – work remotely or from our office with adaptable hours.
- Receive competitive remuneration that isn’t limited by big-company structures.
What you’ll do?
- Provide exceptional support – assist clients with Salesforce B2B issues, ensuring timely and effective resolution.
- Troubleshoot and resolve technical problems – identify, analyze, and solve issues related to Salesforce B2B functionalities.
- Manage client relationships – maintain strong communication with clients to understand their needs and provide tailored solutions.
- Collaborate across teams – work closely with developers, project managers, and other stakeholders to ensure seamless support.
- Document solutions – create and maintain detailed documentation of support processes and solutions for future reference.
What are we looking for?
- 2+ years of experience supporting Salesforce-based solutions, such as Service Cloud, Experience Cloud (Portals), or Salesforce B2B Commerce
- Proficiency in Salesforce administration – strong knowledge of user roles, security settings, profiles, permissions, and automation tools, such as Flow and Process Builder
- Solid understanding of web technologies – familiarity with APIs, web services (REST), authentication methods, and integrations with 3rd party systems
- Strong analytical and problem-solving skills – Ability to diagnose and resolve technical issues related to Salesforce configurations, data models, and workflows
- Excellent communication skills and the ability to work in an English-speaking environment.
- A passion for staying updated with the latest technology trends and best practices in Salesforce support.
- Knowledge of Experience Cloud (Communities) - configuring and managing customer or partner portals.
- Salesforce Commerce Cloud experience – Prior knowledge of product catalog management, account hierarchies, pricing models, and order workflows will be a distinct advantage.
About C4 Nexus
At C4 Nexus, we untangle e-commerce! We help digitally driven organizations adapt and evolve in a rapidly changing market. Our expertise includes platform design, development, testing, and managed services for leading e-commerce platforms and ecosystems powered by cutting-edge technology.
Ready to grow your career and make an impact?
